Job Summary

Salayel Hospitality is seeking a proactive and highly organised Chief of Staff to support the Director of Hospitality in delivering key operational and strategic priorities across the company’s hospitality portfolio.

The role will play a central part in coordinating cross-functional initiatives, supporting operational performance, and ensuring effective communication between leadership and hospitality teams. The Chief of Staff will act as a strategic partner to the Director of Hospitality, helping to streamline decision-making, monitor business performance, and drive the execution of high-impact initiatives across restaurants and hospitality concepts.

Key Responsibilities

Strategic & Operational Support

• Support the Director of Hospitality in executing operational strategies and business priorities across the hospitality portfolio.

• Assist in the development and monitoring of strategic plans, departmental objectives, and operational goals.

• Provide analysis and insights to support leadership decision-making.

Project & Initiative Management

• Coordinate and manage cross-functional projects across hospitality operations.

• Lead special initiatives aimed at improving operational efficiency, service standards, and guest experience.

• Track project milestones, deliverables, and timelines to ensure successful implementation.

Performance Monitoring & Reporting

• Monitor key operational KPIs and support performance tracking across venues.

• Prepare reports, presentations, and briefing materials for leadership meetings.

• Analyse operational and financial data to identify trends, opportunities, and areas for improvement.

Cross-Department Coordination

• Facilitate communication between hospitality leadership, operations teams, and support departments such as finance, marketing, and HR.

• Ensure alignment across teams on key initiatives and organisational priorities.

• Support the implementation of new processes, policies, and operational improvements.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• 4–8 years’ experience in hospitality operations, strategy, consulting, or project management.

• Experience within restaurants, hotels, hospitality groups, or lifestyle brands is preferred.

• Strong organisational, analytical, and project management skills.

• Excellent communication and stakeholder management abilities.

• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.

About Salayel Hospitality

Salayel Hospitality is dedicated to creating distinctive hospitality experiences through innovative concepts, high-quality service, and a commitment to operational excellence. The company continues to expand its portfolio of hospitality destinations while maintaining a strong focus on guest experience, quality, and brand development.