Salayel Hospitality is seeking a highly strategic and performance-driven Business Excellence Manager with proven experience in luxury hospitality properties. This role will be instrumental in elevating operational standards, driving financial performance, and embedding a culture of continuous improvement across our portfolio.

We are looking for a leader who understands the refined service standards, operational precision, and guest experience expectations of luxury hotel environments.

Key Responsibilities

• Lead the implementation of Business Excellence frameworks across luxury properties

• Drive operational performance, profitability, and service optimization initiatives

• Ensure alignment with luxury brand standards, SOP compliance, and quality benchmarks

• Conduct internal audits, process reviews, and operational assessments

• Partner with Property head and department heads to enhance service excellence

• Identify innovation opportunities and support digital transformation initiatives

• Prepare executive-level reports and strategic recommendations for senior leadership

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field (MBA preferred)

• Minimum 4–7 years of hospitality experience, with at least 2–3 years in luxury hotel operations or corporate excellence roles

• Proven exposure to multi-property or group-level performance management

• Strong understanding of luxury guest journey, brand compliance, and service excellence models

• Exceptional analytical, financial acumen, and stakeholder management skills

• Experience working with international luxury hotel brands preferred

What We Offer

• Competitive executive salary package

• Opportunity to work within a growing luxury hospitality group

• Strategic leadership exposure

• Performance-driven growth environment