Role Overview

The Bell Captain is responsible for leading the bell desk operations, ensuring smooth guest arrivals and departures, managing luggage handling services, and delivering a warm, professional first and last impression of the property. This role supervises bell staff, coordinates with Front Office and Concierge teams, and upholds Salayel Hospitality’s service standards.

Key Responsibilities

• Supervise daily bell desk operations and manage bell attendants/porters

• Ensure efficient handling of guest luggage during arrivals, departures, and room moves

• Welcome guests courteously and assist with directions, room orientation, and hotel facilities

• Coordinate closely with Front Office, Concierge, Housekeeping, and Valet teams

• Maintain accurate luggage logs and guest request records

• Ensure cleanliness, safety, and organization of bell desk, lobby, and storage areas

• Train, coach, and motivate bell staff to deliver exceptional guest service

• Handle guest inquiries, special requests, and complaints professionally

• Ensure compliance with hotel SOPs, safety standards, and service protocols

• Assist in managing transportation arrangements and valet coordination when required

Requirements & Qualifications

• Minimum 2–4 years of experience in a Bell Desk or similar Front Office role

• Prior experience as Bell Captain / Senior Bell Attendant preferred

• Hospitality experience within hotels or serviced apartments is mandatory

• Strong leadership and team supervision skills

• Excellent communication and guest-handling abilities

• Physically fit and able to handle luggage as required

• Knowledge of Abu Dhabi locations and attractions is an advantage

• Well-groomed with a professional appearance

• Flexibility to work shifts, weekends, and public holidays

What We Offer

• Competitive salary and service charge (as applicable)

• Career growth opportunities within Salayel Hospitality

• Supportive and professional work environment

• Training and development programs