Role Overview

The Guest Relations Agent is responsible for delivering a warm, personalized, and memorable guest experience across Salayel Hospitality properties. This role acts as a key point of contact for guests, ensuring their needs are met efficiently while upholding brand service standards and fostering guest loyalty.

Key Responsibilities

• Welcome and assist guests with a professional and friendly approach

• Handle guest inquiries, requests, and special arrangements promptly

• Coordinate with Front Office, Housekeeping, F&B, and other departments to ensure seamless service delivery

• Manage guest feedback, complaints, and service recovery in line with company standards

• Maintain accurate guest profiles, preferences, and records in the system

• Support VIP arrivals, long-stay guests, and special occasions

• Ensure lobby and guest interaction areas reflect brand standards at all times

• Promote hotel services, facilities, and local attractions

• Follow UAE hospitality regulations and company SOPs

Qualifications & Experience

• Diploma or Bachelor’s degree in Hospitality Management or related field

• Minimum 1–2 years of experience in guest relations, front office, or customer service (hospitality preferred)

• Strong communication and interpersonal skills

• Fluency in English is mandatory; Arabic or additional languages are an advantage

• Well-groomed, guest-focused, and culturally aware

• Ability to work flexible shifts, including weekends and holidays

• Experience in hotels, serviced apartments, or luxury hospitality environments is preferred

Skills & Competencies

• Exceptional customer service mindset

• Problem-solving and service recovery skills

• Attention to detail and multitasking ability

• Professional communication and complaint handling

• Team collaboration and coordination