Role Overview
The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand’s service standards.

Key Responsibilities

• Greet and welcome guests in a courteous and professional manner

• Handle check-in and check-out procedures accurately and efficiently

• Manage phone calls, emails, and guest inquiries professionally

• Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction

• Handle guest requests, concerns, and complaints promptly, escalating when required

• Maintain accurate guest records and reservation details in the PMS

• Process payments, invoices, and cash/card transactions securely

• Ensure the reception area is clean, organized, and presentable at all times

• Follow company policies, SOPs, and UAE hospitality regulations

• Support administrative tasks related to front office operations

Requirements & Qualifications

• Minimum 1–2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)

• Strong communication and interpersonal skills

• Proficiency in English (Arabic or other languages is an advantage)

• Familiarity with hotel PMS systems is a plus

• Presentable personality with a customer-service mindset

• Ability to multitask and work under pressure

• Willingness to work shifts, weekends, and holidays

• Currently based in the UAE or available to relocate

What We Offer

• Competitive salary package

• Professional and supportive work environment

• Career growth opportunities within Salayel Hospitality

• Exposure to a reputed hospitality brand in Abu Dhabi