Job Summary

The Assistant Front Office Manager supports the Front Office Manager in overseeing daily front office operations to ensure exceptional guest service, operational efficiency, and compliance with brand standards. This role plays a key part in guest satisfaction, team supervision, and smooth coordination across departments.

Key Responsibilities

• Assist in managing daily Front Office operations including Reception, Guest Relations, Concierge, and Bell Desk

• Ensure a seamless guest arrival and departure experience

• Handle guest feedback, complaints, and special requests promptly and professionally

• Supervise, train, and motivate front office team members

• Support scheduling, duty rosters, and attendance management

• Monitor room availability, occupancy levels, and rate integrity

• Coordinate closely with Housekeeping, Engineering, and F&B teams

• Ensure compliance with hotel policies, SOPs, and UAE hospitality regulations

• Assist in revenue optimization through upselling and cross-selling initiatives

• Prepare reports related to guest satisfaction, occupancy, and operational performance

• Act as Manager on Duty (MOD) when required

Requirements & Qualifications

• Minimum 3–5 years of Front Office experience in a hotel or hospitality environment

• Prior experience as Assistant Front Office Manager / Front Office Supervisor preferred

• Strong guest service and problem-solving skills

• Good leadership and team management ability

• Experience with hotel PMS systems (Opera or similar preferred)

• Strong communication skills in English (additional languages are a plus)

• Well-groomed, professional, and guest-oriented personality

• Ability to work flexible shifts, including weekends and holidays

• UAE experience preferred

What’s on Offer

• Competitive salary and benefits package

• Opportunity to grow within a reputed hospitality group

• Professional and multicultural working environment

• Career development and training opportunities